Embarking on selecting an Enterprise Resource Planning (ERP) system can be exciting and daunting. It’s like choosing the right path for your business; the right guide can make all the difference. Enter the ERP selection consultant, your navigator through the complex terrain of software choices and implementation challenges.

Setting the Stage: What Do You Want?

Before diving into the sea of ERP consultants, it’s crucial to pinpoint what you genuinely desire from a potential consultant. While industry expertise might seem like the golden ticket, it’s not always a one-size-fits-all solution. Industry experts might lack the broader ERP knowledge that can save smaller enterprises significant sums.

What you need is a consultant with a wealth of ERP experience. Transparent about their journey in the ERP world, they can be the linchpin between project failure and success. They may not be industry experts, but they know ERP inside out, guiding your business to the right solutions tailored to your unique needs.

The Top Five Questions to Ask Your ERP Selection Consultant

1. How long does a software selection and implementation take?
2. What’s the total cost of software and implementation?
3. What’s the cost of your help with the selection?
4. Do you offer assistance during the implementation phase?
5. Are you truly objective?

The last question, “Are you objective?” is paramount. Unearth whether the consultant is tied to specific software vendors or services through commissions. Some claim objectivity while subtly steering you towards solutions they benefit from. The key is transparency in their compensation structure.

Methodologies Matter: Ensuring Your Advisor Hits the Right Notes

Choosing the right advisor isn’t just about purchasing software; it’s about someone who instills confidence and understands your industry dynamics. Some consultants dive straight into software vetting without truly understanding your business needs, missing opportunities for automation across different facets.

Your ERP advisor should strike a balance, looking at the macro-level suitability for your industry while addressing your unique requirements without extensive customization. It’s about finding a packaged solution that aligns with your business needs.

Smooth Sailing Through the Sales Process

Navigating the sales process can be nerve-wracking, especially for ERP novices. Experienced sales consultants can ease this journey through gradual steps. An introductory call kicks things off, where both parties gauge compatibility. This “get to know you period” is invaluable, ensuring you like the people guiding you through significant business changes.

The best independent ERP consultants offer comprehensive deliverables during the sales process:

• High-level cost information for services and implementation.
• All-inclusive software and technical implementation costs.
• Clear timelines for selection and implementation.
• Meetings with top technical resources.
• In-person presentations to your executive team.
• A detailed Statement of Work.

Bonus Round: Questions for the Competitive ERP Selection

If you’re holding a competitive selection for an ERP consulting firm, consider these bonus questions:

• Do you accept compensation from software vendors?
• How many years has your most senior person been doing software selections?
• Is the owner actively involved in the firm?
• What percentage of your revenue is from expert witness/litigation work?
• What three clients would you use as a reference if we select your firm?

These questions provide an objective basis for comparing firms, ensuring you don’t fall prey to over-represented capabilities or misleading claims.

Bottom Line

The ERP selection journey is a significant milestone for any business. Choosing the right consultant is like finding the right guide for your expedition. Ask the right questions, ensure transparency, and make sure your ERP consultant aligns with your business goals. After all, it’s not just about selecting software; it’s about improving your business.

 

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